FAQ

A: We offer a comprehensive range of fitness equipment including weight training gear, cardio machines, boxing equipment, sports accessories, and specialised equipment for various sports like golf, tennis, and water sports. Our inventory is carefully selected to cater to both home gym enthusiasts and professional trainers.

A: Absolutely! While we cater to all fitness levels, many of our products are professional-grade. Our boxing equipment, weight training gear, and studio equipment are particularly popular with serious athletes and training facilities.

A: Yes, we carry equipment for rugby, football, and other team sports. Our range includes both training equipment and protective gear to support team training sessions.

A: We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments.

A: Your security is our priority. We use industry-standard encryption for all transactions, and we never store your full payment details on our servers.

A: You may request order changes within 2 hours of payment. Please contact our customer service immediately at [email protected] with your order number. Once your order enters processing, changes may not be possible.

A: We offer two convenient options:
– Standard Shipping (£12.95): 10-15 day delivery via DHL/FedEx with full tracking
– Free Shipping: For orders over £50, delivered in 15-25 days via EMS

A: We process all orders within 1-2 business days. You’ll receive a dispatch notification with tracking information once your order ships.

A: We deliver globally, excluding some Asian and remote locations. If you’re unsure about delivery to your area, please contact us before ordering.

A: Some carriers update tracking less frequently during transit. If your package hasn’t moved in 5+ business days, please email us at [email protected] with your order number for assistance.

A: We offer hassle-free returns within 15 days of receiving your order. Items must be unused, in original packaging with all tags attached. Please contact our customer service to initiate a return.

A: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.

A: Once we receive your returned item, we process refunds within 5 business days. The time for the refund to appear in your account depends on your payment provider.

A: Most products come with detailed assembly instructions. For additional support, email us at [email protected] with your product name and specific questions. We’re happy to help!

A: We’re sorry to hear this! Please contact us immediately with photos of the damage. We’ll either arrange for a replacement part or send a whole new unit at no cost to you.

A: Many of our products come with manufacturer warranties. The warranty period varies by item – please check the product description or contact us for specific warranty information.